If you would like to purchase our wonderful furniture you may either:
Collect the furniture yourself or arrange your own courier or use a courier whom customers of ours have used in the past.
Collections are possible Monday to Friday from 9am to 4pm only.
We do not deliver the sets ourselves, but can forward courier details onto you, unless you would like to use your own courier.
The courier is an independent company not associated with us, who can deliver our beautiful sets to most of the U.K. The cost of the courier is at the customers expense.
Couriers are usually busy and can only collect and deliver on certain days of the week.
Our recommended courier offers low rates as long as customers are flexible with delivery dates and times. If you are not flexible, please use an alternative courier.
You may ask the courier if he can deliver in the evening to you if you work during the day.
We require 48 hours notice from the courier prior to collection and a time please.
We ask for a 4 to 6 week lead time from cleared payment to completion of your order depending on workload at the time of order.
We will aim to have the set ready by the end of the lead time but may sometimes encounter slight delays. We will let you know if we are expecting any delays with your set.
Once the set is complete and only once full payment has been received, may the courier then be arranged. Even though we aim to have the set ready by the end of the lead time, we cannot guarantee your chosen courier can collect the very next day. The courier will then let you know the day they will be delivering the set to you.
The courier is not linked to us in any way.
All of our furniture is thoroughly inspected prior to despatch to ensure it is in 100% perfect condition and as described on our listings or website.
We take no responsibility to any damage which may occur to the goods during transport. If the courier damages your goods, you may contact the courier and deal with the problem directly with your chosen courier.
We also take no responsibility for any couriers level of service as they are independent companies from us.
Please ensure you have confirmed a collection date with the courier and ensure this information is passed onto us.
It is the full customers responsibility to chase up the courier for collection and delivery of the goods. We deal with multiple couriers per week so cannot chase up every courier. We will ensure we have the goods ready for the courier only once the courier has contacted us personally to confirm a collection date.
A minimum of 48 hours notice is required by the courier so we can ensure we are available for the collection. This also gives us time to shrink wrap the set as this is only done 48 hours prior to collection of the set.
We shrink wrap the sets ready for despatch 48 hours prior to collection of the set. If you would like your set collected on a Monday, the latest we can shrink wrap a set will be Thursday afternoon as it takes half a day to shrink wrap a set. We will not shrink wrap the set until the full balance has been made. The courier will need to notify us 48hours in advance also please.
It is up to the customer to make your own choice over which courier company you do choose.
Please enquire with the courier with regards to their insurance cover, we recommend you ask the courier to carry blankets to further protect the furntire during transport.
CANCELLATIONS & RETURNS
If the order is cancelled by yourself once work has commenced on the set or if the instalment payment is not adhered to and the final balance is not paid within 24 hours of us notifying you that the set is complete, we will retain the full deposit paid by yourself or the full balance paid, whichever method you have paid up to the point of cancellation or lack of payment within the timescale.
We may then proceed to sell the set on to another customer.
If you are experiencing difficulties paying the final balance, please do contact us, prior to the completion date, as we can offer a payment extension plan. This will be at our discretion.
The courier cost for returns will run at the customers expense.
The below does not apply to Bespoke orders or made per order items. If a Bespoke order or an item made to order has been made, the below returns policy does not apply. Once we have commenced work on a Bespoke order or an order made to order, returns will not be accepted nor will cancellations as the set is bespoke or made per customer order. Unless the item is found to be faulty upon arrival in which case you must notify us immediately and sign a declaration to the courier explaining what the damage is. If the above is not adhered to we reserve the right to not accept a return.
We normally request full payment in advance of us commencing work. In certain circumstances, we will ask for a 25% deposit payable in advance of us commencing work. Either payment of 25% or full payment, will be non-refundable for all Bespoke orders or orders made to order once work has commenced.
For refurbished or vintage orders, if you change your mind, the customer has 7 working days from the date of purchase to inform us they wish to return the goods. You then have an aditional 7 days in which to return the goods to us. Once 14 days have passed we reserve the right to not accept a return on the goods.
If for any reason you change your mind and would like to return the goods to us, it is important that any unwanted item is returned in a re-saleable condition, undamaged, unused and has not been tampered with in any way. If any of the above is not adhered to, this may affect the amout we refund to you.
Once we receive the goods and have inspected them, we will then issue you with a refund. The cost for delivery and for returning the item will run at the customers expense.
If the item is delivered to you and found to be faulty upon arrival, you may return it to us so we can fix the problem or for a refund. These options will be discussed with you prior to sending the goods back to us.
Once we have received the item and have inspected it, we will then proceed to issue you with a refund, this will not include the initial delivery courier cost.
If the item is faulty upon arrival, we may arrange to have the item collected depending on distance, once we have received it, we will refund you.
We will only pay for the courier return fees if the item is faulty and this has been agreed in writing by us. If we agree to pay for the courier fee to return the item, we will either arrange a courier ourselves or ask you to arrange a courier to return the goods. We must be advised of the courier cost to return the goods PRIOR to the goods being sent back. If this is not adhered to, we may refuse to pay for the courier return fee.
We may ask you to send us photos of the damaged item prior to sending the item back to us.
A return will also depend on the amount of time you have had the furniture for. If you have owned the furniture for over 3 months, as wood is a natural product and requires certain levels of care, we will not be able to offer a refund or exchange as we have no means of knowing how you have stored or cared for your furniture.
The Little Chic Boutique
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Established in 2008